FAQ | Frequently Asked Questions

Please measure your sofa or armchair carefully following our Size Guide , so that the cover fits perfectly on it.

• For a 1-seater armchair: If the dimension between the two ends of your armchair is between 90 and 140 centimeters, then the size to select is: 1 seater (90-140cm)

• For a 2 seater sofa: If the length between the two ends of your sofa is between 141 and 185 centimeters, then the size to select is: 2 seater (141-185cm)

• For a 3-seater sofa: If the dimension between the two ends of your sofa is between 186 and 230 centimeters, then the size to select is: 3-seater (186-230cm)

• For a 4-seater sofa: If the length between the two ends of your sofa is between 231 and 300 centimeters, then the size to select is: 4-seater (231-300cm)

If you have any questions, please do not hesitate to contact our Customer Service . Response within 24 hours!

For a corner sofa (L-shaped), 2 covers are needed to cover each part of your sofa, as mentioned in our Size Guide .

Please consult it before placing an order.

The sizes of covers that fit your corner sofa will depend on the dimensions you measure.

You can choose from 4 different dimensions for our corner sofa covers: between 90 and 140 cm, between 141 and 185 cm, between 186 and 230 cm, and between 231 and 300 cm.

For a panoramic sofa (U-shaped) or a sofa composition, at least 3 covers will be necessary. In order to determine the sizes of covers suitable for this type of sofa, please measure the distances between each point A, B and C, as explained in our Size Guide.

If you have any questions, please do not hesitate to contact our Customer Service . Response within 24 hours!

If you wish to change your delivery address, please contact us at the following address contact@housses-tendances.com or using the contact form on our site, at the latest within 24 hours of your order, specifying your new address and we will do our best to help you.

In the event that your package has already been shipped, we must contact our delivery agent in order to modify your shipping address. Please note, however, that such an approach may extend the delivery time. Housses-Tendances™ cannot therefore be held responsible for any delay in delivery caused by a request to change your address.

Once you have placed your order on our website, you can cancel it within 24 hours of placing it . To do this, please contact us at the following address contact@housses-tendances.com or via the contact form on our website, so that we can cancel and fully refund your order.

Please note that you also benefit from our 30-day Money Back Guarantee!

In order to always offer you the best price, we have had to completely rethink our operations to reduce our costs and to guarantee you the best quality/price ratio in all circumstances.

Your order will be shipped within 24/48 hours. Delivery times vary between 5 and 10 working days. This period includes the registration of your order, its preparation, its shipping and its delivery.

For some items, delivery is made in less than a week!

Once your order has been shipped, you will receive an email containing a tracking number allowing you to follow the progress of your package until it is received.

You can track the progress of your order by clicking on the following link: Track my package

If you have not received the email containing your tracking number , please check your spam/junk folder.

The order will be delivered by La Poste or private carrier , so please provide a precise, accurate and valid address.

We can deliver to most countries in the world (with some exceptions).

Delivery is free from the first euro for Metropolitan France and the rest of the world (except exceptions)!

If you find that the order delivered to you is incomplete or contains errors, please contact us as soon as possible at contact@housses-tendances.com or via the contact form on our website.

Please note that if you ordered multiple items , they may have been shipped in multiple packages. The items you have not received may still be on their way.

If, after 15 working days, you still have not received your order, please follow these steps: Start by checking the tracking of your package. Your package may have been delayed or left with one of your neighbors. If the tracking does not allow you to find your package, do not hesitate to contact us at contact@housses-tendances.com or via the contact form on our site.

Don't worry, the items will be delivered to your mailbox if they are not very bulky.

Otherwise, your order will be stored at your local post office or at a relay point near your home.

Our return and refund policy lasts 30 days.

For any return request, please contact us at the following address: contact@housses-tendances.com or via the contact form available on our site.

Our return procedure is free. We will invite you to return your purchase to us so that we can proceed with a full refund as soon as possible, thanks to our simplified refund policy. We will refund the value of your items to the bank account used for your purchase.

To make a return, you must provide us with a receipt or proof of purchase.

We only replace an item if it is defective or damaged. If in this case you wish to exchange it for the same item, contact us at contact@housses-tendances.com or via the contact form accessible on our site.

All our pages are HTTPS and we use SSL encryption for secure payments.

This high level of security is essential to us. That is why your transactions and payment data are processed by Stripe and PayPal . These two entities are recognized worldwide for their requirements and skills in terms of confidentiality and security of computer and financial data.

Your credit card information is sent encrypted directly to the bank and cannot be read or viewed by anyone outside of your bank, including us!

Housses-Tendances.com™ does not receive or store any payment data. Banking data related to transactions on our site are encrypted by HTTPS and SSL protocols. Thanks to this, they cannot be read or intercepted by anyone when you make a purchase on our site.

If you have any questions, please know that we are available 6 days a week, Monday to Saturday, from 9 a.m. to 8 p.m.

Our Customer Service is entirely based in France in order to respond to you as quickly and as pertinently as possible.

You can contact us via the address contact@housses-tendances.com or from the contact form accessible on our site.

We are available from Monday to Saturday, from 9 a.m. to 8 p.m.

Do not hesitate to contact us, we will be happy to respond to you within 24 hours maximum following your request!